September 22, 2009
I would like to thank you for the outstanding job you and your crew with Blue Haven Pools did on our new pool. Both my husband and I have had bad experiences with pool builders, so we were a bit hesitant to travel down the road again. Blue Haven Pools far exceed our expectations, both in the time it took to build the pool and the high quality of workmanship. Everyone we tell is shocked when they hear that our pool was constructed from ground breaking to swimming in 5 weeks. What is even more amazing is that quality was not sacrificed for timeliness. We also greatly appreciate how professional all of the crews were when they were working on our pool. They were all extremely courteous. They left our backyard in perfect shape without leaving trash, work materials, etc… strung around each night when they left. It is very apparent that you are a perfectionist and demand your crews to be as well.
We have been enjoying our pool for almost 3 months now and have had absolutely no problems. Everyone who comes over cannot believe how beautiful and PERFECT the pool is. We could not have asked for a better result. We also wanted to thank you for how helpful you were throughout the pool building process and beyond. You always made sure we knew exactly what was going on and asked us if we had any questions or concerns practically daily. Both Alex and I are extremely grateful for the wonderful job you did on our pool. If there is anything we can do for you in the future, please let us know. We would love to be a reference for you as we have nothing but accolades for the job you and your crews did for us.
Alex and Jennifer Menzel
October 15, 2009
We wanted to take a minute to write and tell you how happy we are with our new pool. We really appreciate all that you did to work with us from beginning to end. You helped us design the perfect backyard experience we were looking for, you and your guys worked many long hours to keep us on schedule, you showed up when you said you would and everything turned out great.
If you ever need a reference or would like someone to see your work, please feel free to have them contact us. You have been great to work with.
Thanks again for everything,
Terry & Peggy Humes
I am send a note to you to say “thank you” for creating the perfect backyard oasis for our family. We use our pool everyday, and I just wanted to take a moment to thank Blue Haven and especially you, David and Chris for taking our vision and making it a reality.
It all started with a call to Blue Haven on a Sunday afternoon. I was expecting to leave a message for a call back (I called several pool companies and many never returned the call at all). Instead, David picked up and answered our many questions and set up an appointment for us to meet with him. David really listened to our wish list and modified our pool design several times to meet our specific wants and needs and keep us in budget. Building a large pool on a sloping backyard with two retaining walls was a challenge, but we are extremely pleased with the aesthetics and unique look of our pool and spa. We have a walking trail next to our lot and often hear that others agree! David was a great resource when it came to landscaping questions and suggestions. We opted to do our own landscaping, but had never taken on a project this large. David told us how to do it every step of the way, from choosing plants, selecting rock, fence placement, and advising us on how to blend the new landscaping with existing trees and patio. The dimensions and specifications of the pool and patio and colors and trim work fit the space perfectly and complement our existing patio beautifully. Setting up the iAqualink was also much appreciated – what a great benefit to have. Thanks, David!
Manny, I really appreciate the quality of our pool build and your execution of the project as a whole. It was a large project and modifications needed to be made along the way. You promised us you would deliver the pool we had hoped for and you did. Your commitment to getting the project right is evident to us. For example, revising the retaining wall height and placement and using Gecko to complete the project showed us you put our satisfaction first. We couldn’t be happier. Furthermore, I am sure many pool companies would be slow to respond once the last check is written and the pool is done. Blue Haven is not that kind of company, Managing pool pH and understanding the equipment and cleaning schedule for a new pool can be intimidating. Manny you have done an excellent job teaching us how to care for our pool, and you have patiently answered our many questions (even the same ones over and over). When we had a problem and called, you answered – even on weekends and evenings. Thanks again for great service!
I don’t want to leave out Chris. He has also shown a commitment to this project, and it is evident to us that he really wants the customer to be pleased at the end of the day. Chris was always stopping by to check on things and filling us in on what to expect next. We appreciate Chris showing us how us to use the cleaning tools and robot and adjust the pool chemicals, as well. He is a hard worker and takes pride in what he does, and those are important qualities for any employee. (However, his Spanish could use a little work — speaking English loudly with a Spanish accent does not count as Spanish -HaHa)!
Thanks again. Let us know if you want any pictures of our pool – we’ve taken a bunch. We are so proud of it!
Todd and Teri Bush